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Financial Inclusion


Indepay provides a technologically advanced electronic infrastructure backbone for providing financial inclusion services, government services, banking services and other utility services to semi-urban and rural Indian retail segment, using biometrically secured multiple benefit cards and also reforming governance and delivery systems in the process.

Indepay’s platform for Financial Inclusion provides for an integrated approach for addressing requirements for all government disbursements for such beneficiaries and allows for a single point of service for provisioning of these services to bank’s customers.

Central to the implementation of the platform is an electronically operated banking system infrastructure, which provides a large number of banking Points of Service (PoS), to provide disbursement services to beneficiaries, in a secured manner, generally within a few kilometers of their residence.

The centralized electronic infrastructure enables centralized monitoring and provision of all the required information and data to the respective stakeholders such as Banks and other government departments.

Each location where the Point of Service is located is serviced by a Business Correspondent or Bank agent who is provided with an Indepay terminal for carrying out the transactions.

Once the points of service infrastructure are setup, the beneficiary can visit these locations to carry out all their Financial Inclusion transactions. In addition to Government Disbursals, citizens can also avail of Indepay services at the Point of Service such as PCO, Utility Bill Payments, Airline Tickets, Mobile Recharges, Railway tickets, etc and pay for these services using either cash or credit/debit card.

Each Point of Service registered as an extension counter of an assigned bank offers the following services

Banking Services as a Business Correspondent of various banks:

    • Opening of a /savings/term deposit account
    • Cash Deposit
    • Cash Withdrawal
    • Creation/Withdrawal of Term Deposit
    • Cheque / Demand Draft deposit, subject to Banks KYC norms
    • Mini Statement - A mini statement comprising last few transactions can also be obtained from the terminal and attached printer.
    • Transaction Status – users are able to view the transaction status for a particular transaction on screen
    • Account Statement – users are able to view their account statement on screen or request the delivery of same
    • Cheque Book delivery – Users can request for a new cheque book at the terminal
    • Request Demand Drafts – customers can request for demand drafts at the terminal and these can be delivered to them at home
    • Cheque Status Enquiry and Stop Cheque Facility
    • Enquire on Term deposits and Loan Accounts

Insurance and Mutual Funds

    • Sale of micro insurance products as defined in the Insurance Regulatory and Development Authority (IRDA) Guidelines for micro-insurance, offered by an IRDA licensed Life or Non-Life Insurance Company.
      • Life Insurance renewal and new policy sale
      • Non-Life Insurance renewal and new policy sale
    • Sale of mutual fund products appropriate to customers, offered by a Securities and Exchange Board of India (SEBI)-registered Mutual Fund

Funds Transfer and Remittances

    • Intra Country Remittances
    • Funds Transfer
    • Overseas Remittances

Other Financial Services

    • Sale of pension products appropriate to customers, offered by a Pension Funds Regulatory and Development Authority (PFRDA)-registered Pension Fund
    • Sale of commodity derivative contracts appropriate to customers, offered by a Forward Markets Commission (FMC)-registered Commodities Exchange and/or its authorized brokers/sub-brokers
    • Any other services which RBI may permit as a Business Correspondent

Livelihood Enhancement Services

    • E-governance services which may be provided by the Central or a State Government or its authorized agency, such as land records, birth/death/caste/domicile/BPL certificates
    • Input and output market linkages for farm and non-farm enterprises

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