1. What is
IndePay?
IndePay is a revolutionary way to increase commerce and
sales. Focussed on merchants, it provides multiple new
ways for merchants to increase their revenue. With IndePay,
merchants have access to larger markets and can sell and
get paid for their own goods and services and also act
as agents and distributors for third party goods and services,
all without making any capital investment.
IndePay consists of a terminal and a payment platform
which enables remote authorizations in an easy-to-use,
quick and secure manner. The IndePay payment platform
enables customers to make cashless payments anytime
to any IndePay enabled merchant instantaneously.
Our solution leverages existing payment infrastructure
and augments it by use of innovative technology and
business relationships.
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2. What can merchants do with
IndePay?
Merchants can use IndePay in multiple ways. With the
IndePay terminal, a merchant can sell and get paid not
only for his own products and services but can also
become an agent / distributor to sell 3rd party aggregator
goods and services, all without making any capital investment.
IndePay enables a merchant to do more and hence earn
more revenue. We believe that merchants would be the
biggest gainers of the IndePay service since they would
also be able to accept conventional credit / debit cards
on the IndePay terminal and cash for any commercial
transaction that they do.
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3. What do merchants require
to use IndePay?
We are currently looking for preferred merchants who
fit the following criteria:
• Have a known brand
• Have a prominent single store or chain of stores
in a metro or in multiple metros
• Have a home-delivery and in-store model
• Are forward thinking and are willing to experiment
with new ideas to further their business
If you are interested, please contact
us
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4. How would merchants use
IndePay?
All IndePay merchants would be comprehensively trained
to use the IndePay terminal at the time of activation
of the IndePay service..
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5. Why would a customer use
IndePay?
Because it’s convenient, easy to use, gives the
customer access to great offers and it's the most secure
way around to pay. It is actually faster than paying
by any existing payment mechanism.
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6. Can a customer use IndePay
to buy goods at all merchants?
No, a customer can only use IndePay at our partner merchants
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7. What can customers do with
IndePay?
Customers can do a host of things with IndePay. For
example, they can use it to pay at a restaurant or any
grocery/chemist store. They can do home delivery of
these products and pay for it sitting at home using
their mobile phone. They can also buy airline / train
/ movie tickets, buy books / flowers / gifts / prepaid
cards / gadgets / appliances and even pay their bills.
All this and much more can be done through in-person
and remote authorizations.
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8. What do customers require
to use IndePay?
To become an IndePay customer, all customers need is
a normal mobile phone, with basic voice and SMS capability.
Thus any mobile phone user is also a potential customer
for IndePay.
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9. How do customers register
for IndePay?
All customers need to do is to register themselves with
IndePay to begin. To register, all you need to do is
to send an SMS “Join” to 9910468324 and
we will take up from there
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10. Does IndePay work with
any mobile service provider?
Yes, in fact, IndePay will work with any mobile service
provider and on any mobile phone from any generation.
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11. How does one proceed after
registration?
All post registration details would be given to the
customer in the welcome kit which he receives at the
time of registration.
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12. Will IndePay cost any
money?
No. IndePay is absolutely free. There are no charges
for registration and use of IndePay. Infact, IndePay
customers get discounts at merchants everytime they
use IndePay to pay for their purchases. Customers will
only need to pay regular call charges everytime they
call our IVR. For all other transactions the customer
will get a call from our IVR to get his PIN.
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13. What if a customer is
in the middle of a call when the IVR calls him to get
his PIN?
Don’t worry; we will call each customer five times,
at an interval of a minute each time, if he is unable
to receive our call the first time. Because it takes
just a few seconds to get a call after the merchant
enters the customer’s phone number on the IndePay
terminal, we suggest you refrain from making or receiving
a call at the time of transaction.
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14. How do the customers contact
IndePay for any help or feedback?
Customers can contact us for
any support, comments or feedback.
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15. How secure is IndePay?
All customer transactions on the IndePay platform are
completely secure and employ a two factor security just
like in an ATM. The first factor is the customer’s
own personal mobile phone and the second factor is their
IndePay pin which is selected by the customer when they
register themselves with IndePay. The IndePay terminal
is certified to be secure and would also enable safe
transactions that are paid through in cash or cards.
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16. Is it safe to send money
and buy things using a mobile phone?
Yes. All mobile transactions are PIN-protected, like
your debit card, and none of your financial information
is ever revealed during transactions.
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17. What is an IndePay PIN?
The customer’s mobile PIN is the personal identification
number that he creates when he activates his phone for
IndePay, much like his ATM PIN. The customer needs his
mobile PIN in order to buy things by phone. A customer’s
mobile PIN is essential to keep his account secure.
So a customer should never let anyone know his PIN.
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18. What is the purpose of
the PIN?
The PIN is used to ensure that only an authorized user
uses IndePay
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19. What if a customer forgets
his PIN?
The customer doesn’t need to worry if he forgets
his PIN. All he needs to do is to call the IndePay IVR
and make a PIN change request. Once such a request is
made, a customer service representative from IndePay
will get in touch with the customer and help his change/reset
his pin.
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20. What if a customer loses
his phone? How can he disconnect his account?
Nothing to worry about. A customer’s payments
are protected by the PIN, known only to him. In case
he loses his phone, he can just call our 24-hour helpline,
and his account will be disabled. He can also do this
online at www.IndePay.com
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21. Will a customer get a
bunch of SMS spam if he signs up with IndePay?
No, the customer will not get any spam; rather he will
get SMS on great deals from us and from our partner
merchants. The customer can always choose not to receive
these messages.
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22. Is IndePay available in
other regional languages?
Currently IndePay is offered only in English. It will
be available in regional languages very soon
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